Practice Information

We welcome feedback (both positive and negative) from patients.

If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.

How to make a complaint

If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form. Please ensure you add your name and address and return the form to the practice for the attention of the Practice Manager.

Latest patient survey

Click here for the latest patient survey feedback.

You said, we did:  

Improve practice website

This website has historically been developed entirely in-house. This has meant we could have control over the content and deliver the information that we felt as patients you needed to find. However there is an ever increasing amount of information needing to be presented on the site leading to greater complexity. We have engaged the services of a local web developer to create an entirely new site and we hope to go live with it this summer.

Replace old couches with electric ones

We are in the process of replacing our older static couches with electric ones which will mean that those with impaired mobility will find it easier to get on them.

New phone system

We installed a new phone system in May 2021. We configured the new functionality it offers to meet demand based on limited information from the old system. As time has gone on, demand is rising and so we have increased the ‘queuing’ capacity so anyone calling is able to have the option of holding in the ‘queue’  rather than getting an ‘engaged’ message.


Practice Information

PATIENT FEEDBACK

THE VALLEY SURGERY

0115 9430530


CHILWELL MEADOWS SURGERY

0115 9462767


The Valley Surgery

81 Bramcote Lane

Chilwell

Nottingham NG9 4ET


0115 9430530

Practice Boundary

Surgery Reception is open Monday - Friday

8:00am to 6.30pm

Click here for more details

PRACTICE INFORMATION >


We are now registered as a Park Run Practice.  Information on our local weekly events and how to register can be found on the website below.  We hope to see you there taking part! http://www.parkrun.org.uk/beeston/


Chilwell Meadows Surgery

Ranson Road

Chilwell

Nottingham NG9 6DX


0115 9462767

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Chilwell Valley and Meadows Practice

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