We welcome feedback (both positive and negative) from patients.
If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.
How to make a complaint
If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form. Please ensure you add your name and address and return the form to the practice for the attention of the Practice Manager.
Latest patient survey
Click here for the latest patient survey feedback.
You said, we did:
Improve practice website
This website has historically been developed entirely in-
Replace old couches with electric ones
We are in the process of replacing our older static couches with electric ones which will mean that those with impaired mobility will find it easier to get on them.
New phone system
We installed a new phone system in May 2021. We configured the new functionality it offers to meet demand based on limited information from the old system. As time has gone on, demand is rising and so we have increased the ‘queuing’ capacity so anyone calling is able to have the option of holding in the ‘queue’ rather than getting an ‘engaged’ message.
PATIENT FEEDBACK
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Chilwell
Nottingham NG9 4ET
0115 9430530
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
Chilwell Walk & Talk Group
Would you like to get out and about in the fresh air with a small group of like-
All walks will be in the local area such as Highfields Park, King George's Park, Attenborough Nature Reserve, Bramcote Park, Wollaton Park.
Contact Paul on 07516261108 for details
Diabetes Support Group
We are a group of Health Professionals who work with people living with Diabetes. We are keen to explore any issues you face and offer advice and support.
Do you sometimes feel overwhelmed or isolated? Or would you welcome an opportunity to talk to others over a cup of tea or coffee? Well, this might be the place for you!
Click on this link for more details
Chilwell Meadows Surgery
Ranson Road
Chilwell
Nottingham NG9 6DX
0115 9462767
